Reference

Know The Rules Before You Join

Opening an account means agreeing to our terms, and this page sets them out plainly: who can hold a nagad8 account, how bKash, Nagad and Rocket transfers are treated, and what we ask of you in return.

Region and eligibility checksWallet payment rulesVerification before withdrawalEnglish-language terms
nagad8 Know The Rules Before You Join
REACHING OUR DESK

Ways To Raise A Legal Question

When something in these terms does not match what happened on your account, message us instead of guessing. Our Bangladesh support desk handles policy questions in English through the same channels you use for wallet issues: in-app chat when you are signed in, and the contact form when you are not. Have your account ID, the date and the decision you are asking about ready. That is usually enough for us to pull the record and reply. If the question involves a bKash, Nagad or Rocket transfer, add the transaction ID so we can match it to your wallet history.

In-app chat Open chat from your account wallet screen and mark it as an account or policy question. Attach the transaction ID for any bKash, Nagad or Rocket transfer being discussed, so we can read the record before replying.
Contact form Use the form on this page if you cannot sign in. Put your account ID in the message body so we can trace you, and pick the legal category so it lands on the right desk.
Reply in writing Ask for the decision in writing. We send back the clause we applied and the date it took effect, which is yours to keep or pass to anyone advising you.
DATA AND ACCOUNT CARE

How nagad8 Handles Your Account Data

A legal page is only useful if you can act on it. So the details below cover the four things people actually ask about: what we store when you verify a wallet, how long we keep it, how we keep your login away from other people, and how you ask us to correct or remove something. We collect what a payment and eligibility check needs, namely your name, date of birth, mobile number and transaction references, and we hold it for as long as the account stays open and the law requires.

What we store

Your registration details, the mobile number linked to your bKash, Nagad or Rocket wallet, and the reference of each transfer. We never ask for your wallet PIN and you should not type it into a chat.

Cookies and sessions

Session cookies keep you signed in and remember your language choice. Clearing them signs you out on that device. You can block cookies in browser settings, though some wallet screens may then fail to load.

How long we keep it

Records stay while the account is open. After closure we keep the minimum a payment dispute or a legal request needs, then delete the remainder. Ask us which group your data falls into.

Corrections and removal

If your name or mobile number is wrong, message support with the correction and proof. We update the record and confirm in writing. Removal requests follow the same route, subject to what we must retain.

The Legal Questions You Ask Us

These are the policy questions that come up most from account holders in Bangladesh, answered the way we would answer them in chat. If yours is not here, send it across and we will reply with the clause involved.

Only if taking part is permitted where you are sitting and you meet the conditions on this page. Rules vary between regions and can change, so confirm your own position before you register.

We close the account and return the remaining balance to the wallet it came from once verification is complete. You receive the decision in writing, with the clause we relied on.

No. A wallet transfer only confirms that money moved. It says nothing about where you were or whether you were eligible to take part, so the same terms apply.

Message support from your signed-in account and request a copy of your records. Once we confirm who you are, we reply with what we store, why, and how long it stays.

Sometimes, yes. Where the question involves a payment or an identity check we may pause the wallet until it settles. We tell you which applies when the case opens.

The version published on this page on the date of the decision. Any change is posted here before it takes effect, so you can read it while your account is still active.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.