Reference

The Rules Behind Your Account

Your account runs on one document, and this page is where we keep it. It sets out the wallet rules for bKash, Nagad and Rocket, how a withdrawal check works, and what you can expect from us when something goes wrong — with access…

One documentWallet rulesWithdrawal checksLaw-dependent access
nagad8 The Rules Behind Your Account
YOUR DATA RULES

How We Hold Your Account Data

The terms and the privacy notice are read together, because one explains what you agree to and the other explains what we keep. Practically, that means your wallet number, verification documents and transaction history sit in one account record, used to match deposits and to run withdrawal checks. You can ask what is held about you, ask for corrections, and close the account when you want the relationship to end — after which we keep only what accounting and dispute rules require us to keep.

What we store

Your registration name, mobile number, wallet ID and the transaction log behind every deposit and withdrawal. We do not need your bKash, Nagad or Rocket PIN, and no support agent will ask for it.

Cookies on the lobby

Small files keep you signed in between pages and remember your language choice. They are not there to sell your data. Clear them from your browser settings any time; you will just need to sign in again.

Signing in

One-time codes go to the mobile number on your account, so keep that SIM with you. If you change number, update it before you sign out, or you will be locked out until verification catches up.

Changing the record

Ask for a correction and we will tell you what evidence we need — usually a clear photo of the document in question. When a change is refused, the reply names the term it conflicts with.

ASKING FOR HELP

Where to Send a Terms Question

Terms arguments rarely arrive at a good time, so the route to a human is short. Send a written question through the support desk inside your account and it lands with a team that can see your wallet history, which means the first reply usually settles it. Include your player ID and the wallet number you used — a bKash, Nagad or Rocket reference number saves a round trip. Account-level matters, such as closing your account or contesting a withdrawal check, are handled in writing so there is a record both sides can read.

Chat inside your account Open the chat panel while logged in and pick the terms category. The agent can see your wallet history and the terms version your account sits on, so you are not starting from scratch.
Support email For anything you want in writing — a clause that reads oddly, a change you disagree with — send it to our support email. Quote the section heading so it reaches the right person.
Closing request in writing Closing your account is a written request, not a button. Message support, withdraw what is left to your bKash, Nagad or Rocket wallet, and keep the confirmation — that message is the record of the closure date.

Questions About Your Account Terms

What follows is the handful of things account holders ask us most often, answered the way we would answer them on the support desk. If your situation is not here, the written route above reaches the same team that maintains this page, and we will point you to the clause that decided it.

Yes. Ticking the box at registration means you accept the document as it stands that day, including the wallet rules. If you are not comfortable with a clause, do not complete the registration.

No. One account per person, registered in your own name with your own wallet. We close duplicate accounts and the balance on a duplicate is handled under those rules before anything is returned.

Verification will not clear until the names match. Send support the reason and the documents that explain it, or change the wallet number to one held in your own name before your first withdrawal request.

Every edit carries a date on this page, and material changes are messaged to the account contact you registered. The version live on the day you signed in is the one that applies.

No. Whether you can open or keep an account depends on the law where you are and on eligible regions, so it is not the same everywhere. If your region is not eligible, we will tell you.

Yes. Request closure in writing, withdraw the remaining balance to your bKash, Nagad or Rocket wallet first, and keep the confirmation. Once the account is closed we cannot reopen the same record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.